Right-click on the blue cloud OneDrive icon in the system tray, choose Settings.This tends to be required when Word freezes on the blue splash screen with a message in the bottom left saying Loading template.dotx. Once this has worked, close Word and re-open your document a second time to view it in normal editing modeįor more persistent problems with a specific document follow the steps below to unlink your document from a template that isn't available. Word will open a copy of your document.If prompted, select No for opening in safe mode, and select Yes to reopen the document even though it caused a problem before Select Start, type " taskkill /F /IM winword.exe" then press Enter to close the frozen instance of Word.Try this first to resolve temporary issues affecting individual files in OneDrive:
This happens when you try to open a document from OneDrive folders on your computer. Word freezes on the blue splash screen with a message in the bottom left saying Opening filename.docx. or Loading template.dotx. Applies to: Microsoft Word 2013, 2016, 2019 Symptoms
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